1) Acceptance & Eligibility
By accessing the Services you represent that (a) you are at least the age of majority in your jurisdiction, (b) you have the legal authority to bind the organization you represent, and (c) you will comply with these Terms and any applicable Order Forms, Product Specific Terms, or Policies. If you disagree with any part, you must not use the Services.
2) Accounts & Security
Customers must provide accurate registration information, maintain unique credentials, and immediately notify us of unauthorized access. You remain responsible for actions taken through your accounts, including those by invited collaborators, contractors, or automated agents.
- Enable MFA for all admin and billing roles.
- Rotate API keys and client secrets according to your internal policies.
- Restrict access on a least-privilege basis and review audit logs regularly.
3) Acceptable Use
You will not misuse the Services. Prohibited behaviors include:
- Reverse engineering, probing, or bypassing security controls.
- Transmitting malware, phishing content, or unauthorized marketing.
- Using the Services to infringe intellectual property or violate laws (including sanctions, export, and privacy laws).
- Submitting biometric, health, or other highly sensitive data unless expressly permitted in writing.
4) Platform, APIs & Beta Access
Certain features (labs, beta, AI copilots) may be labeled “Preview,” “Beta,” or similar. These are provided for evaluation on an “as is” basis without SLA commitments. We may modify, limit, or discontinue them at any time. You must not rely on beta outputs for critical decisions without independent verification.
5) Subscriptions & Fees
Fees are specified on Order Forms, invoices, or in-app checkout flows and exclude applicable taxes. You authorize us and our payment processors to charge the payment method on file for recurring subscriptions.
- Billing cycles: monthly or annual unless otherwise stated.
- True-ups: seat overages and usage-based metrics billed in arrears.
- Refunds: payments are non-refundable except where required by law or expressly referenced in an Order.
6) Service Levels & Support
Enterprise plans include uptime targets, support response SLAs, and remediation credits set forth in the Service Level Agreement (“SLA”). Credits are your exclusive remedy for SLA breaches.
7) Integrations & Third Parties
Integrations, marketplace apps, or data connectors are subject to their own terms. By enabling an integration you instruct us to share only the data required to provide that integration. We are not responsible for third-party services and disclaim liability arising from their acts or omissions.
8) Intellectual Property
All right, title, and interest in the Services, documentation, and underlying technology belong to ZentraCoreIntell or its licensors. Customers retain ownership of their own data. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Services for your internal business purposes.
9) Confidentiality & Security
“Confidential Information” includes code, roadmaps, pricing, security documentation, and any non-public information disclosed by either party. The receiving party will protect Confidential Information with the same degree of care it uses for its own information (and at least reasonable care). Confidentiality obligations survive 5 years after termination, except for trade secrets which remain protected until they enter the public domain.
10) Feedback & Improvements
You may provide comments, bug reports, or suggestions (“Feedback”). We may use Feedback without restriction, attribution, or compensation. Feedback is not considered Confidential Information unless expressly agreed.
11) Disclaimers & Warranties
Except as explicitly stated in an Order, the Services are provided “as is” and “as available.” We disclaim all warranties of merchantability, fitness for a particular purpose, non-infringement, and error-free operation. Some jurisdictions do not allow limitations on implied warranties, so the above may not apply to you.
12) Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for lost profits, indirect, consequential, special, or exemplary damages, even if advised of the possibility. Our aggregate liability under these Terms will not exceed the amounts paid by you to us for the Services giving rise to the claim in the 12 months preceding the event.
13) Indemnification
You will indemnify and hold harmless ZentraCoreIntell, its affiliates, and personnel from claims arising out of (a) your breach of these Terms, (b) use of the Services in violation of law, or (c) content or data you submit. We will indemnify you against third-party claims alleging that the Services infringe intellectual property rights, provided you promptly notify us and allow us to control the defense.
14) Suspension & Termination
We may suspend access immediately if we detect security threats, non-payment, or violations of these Terms. Either party may terminate for material breach not cured within 30 days after written notice. Upon termination you must stop using the Services, delete SDKs where feasible, and request or download your data within the retention window stated in the DPA.
15) Governing Law & Disputes
These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles. The parties submit to the exclusive jurisdiction of the courts located in Sydney, NSW. The U.N. Convention on Contracts for the International Sale of Goods does not apply.
16) Changes to the Terms
We may update these Terms to reflect product changes or regulatory requirements. We will post revisions here, update the “Last updated” date, and provide advance notice (email or in-product) if updates materially reduce your rights. Continued use after the effective date signifies acceptance.
17) Contact & Notices
Send legal notices to:
- Email: legal@zentracoreintell.com
- Postal: ZentraCoreIntell Pty Ltd, Attn: Legal, Level 14, 5 Martin Place, Sydney NSW 2000, Australia
- Security hotline: +61 (0)2 5550 8133 (24/7 on-call)
For data protection matters, contact our DPO at dpo@zentracoreintell.com.